Tuesday, December 6, 2011

Dear Cadbury...

This is a letter I sent to Cadbury back in 2009, long before I had a blog to vent on.  I've also included their reply.  

To whom it may concern,

I wish to make a complaint.

I am a long time lover of Cadbury Snack. Recently you have made the block smaller, so I don't get as much for my money, but that is not my main problem. My problem lies with the new 'shapes' of the pieces. It used to be that the pineapple was shaped like a pineapple, and the strawberry like a strawberry etc, but now it is a square with a picture of the flavour on it. I'm not totally opposed to change, especially if it is for the better, but this is NOT better!

I'm not sure if it is because the chocolate is thinner or what, but it is IMPOSSIBLE to break up the pieces without cracking the shell and ending up with the filling all over my hands. This makes it very difficult to share the snack. The only alternative is to bite off a bit at a time, and then the flavours get all mixed up. I like to eat them separately, saving the Turkish Delight for last. (While I'm here, why is it shaped like a shell and not like a turkey???)

Please can you either go back to the old snack, or adapt this new one so I can break it up and share it with my family.?

Yours Sincerely,


The next day I got this underwhelming reply...

Mrs Carrick,

Thank you for taking the time to contact us regarding our products.
Cadbury has been making great brands that people love for more than 200
years. We are committed to listening to consumers and providing products
that meet the demands and tastes of each market.

Because our Marketing Department researches products before launching to
ensure consumer acceptance, we were disappointed to receive your comments.
We have however, forwarded your comments onto our Marketing Personnel for
their consideration.

Once again, thank you for your feedback.

Kind regards

Consumer Services

What?  No free stuff?  Not even a voucher?  For shame, Cadbury, for shame.

Sunday, December 4, 2011

All I Want For Christmas Is My Own Two Cents

Note:  If you're new here, you might want to read this earlier post for the background story...

I posted something on Facebook last week about how I wished people would stop writing things on there about Christmas, and more to the point that I wished Facebook wouldn't do the thing it has recently started doing where it tells me just how many people are talking about a particular topic.  I wrote it fairly late at night when I couldn't sleep and a billion thoughts were running through my head.  Although the topic was making me cranky, I tried to tackle it in what I thought was a lighthearted way:

It would appear that some people took it to heart.  I got comments on the post and a couple of people contacted me privately to tell me they weren't happy about it.  Apparently it is OK for other people to tell me to lighten up about it, but not OK for me to hate on Christmas.  I tried to point out the irony of the situation but got nowhere.  In the end, we agreed to disagree.  They went back to loving and I tried not to go back to hating, but it's really hard.  Christmas is bloody everywhere and it seems to have been since Easter finished.  I know this all started by one flippant post on Facebook, I know it shouldn't bother me, but I have been thinking about it a lot since then.  I've tried to work out why (apart from the obvious) very time I logged on to Facebook and saw Christmas mentioned I felt my heart rate rising and tears welling up in my eyes.  Surely I'm allowed to have a bit of a whinge about it on my own Facebook page if I want?

The thing is, I don't want to hate Christmas. I don't want to have this feeling of dread. I want to be excited about it.  In fact, I used to be excited about it.  I could barely wait for the first day of December to put up the tree.  I was the person who searched for the biggest, shiniest Christmas earrings with the most LED lights in them.  I still have them, somewhere, along with several Christmas t-shirts.  I wrapped my presents while watching the Carols by Candlelight on the TV.  I LOVED the lead up to Christmas.  If I'm honest, the actual day was usually a bit of a let down, but the lead up?  The lead up I loved.

But now? Every tree I see and every carol I hear just reminds me of what I don't have any more.

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